Privacy Policy

General Returns Policy
You may return most new, unopened items sold and fulfilled by Jombuy.my/Jombeli.my within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Calculating Your Refund

The following conditions and exceptions apply.
Partial refunds:
• Any opened computer returned within 30 days of delivery: 85% of item’s price.
• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item’s price.
• Any book that has obvious signs of use: 50% of item’s price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item’s price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item’s price.

Receiving a Refund
We’ll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we’ll issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).

This time period includes:
• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

How Refunds are Issued

Product-Specific Return Policies
Some items may have special returns policies. Please visit our Product Specific Policies page for more information.

Non-Returnable Items
Jombuy.my/Jombeli.my does not accept returns of the following items:

• Items that are classified as hazardous materials or use flammable liquids or gases
• Computer laptops, desktops, and Kindles more than 30 days after delivery
• Any product missing the serial number or UPC
• Downloadable software products
• Gift cards
• Pay As You Go (or prepaid) phone cards
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Items purchased from sellers other than Jombuy.my/Jombeli.my
• Some Jewelry orders
• Some Health & Personal Care items
• Grocery products and Gourmet gift baskets cannot be returned.

Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Items Purchased from Other Sellers
As the Jombuy.my/Jombeli.my Web site offers items for sale both by Jombuy.my/Jombeli.my and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, please contact Venture.

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